Lead a team to deliver quality handover and customer services for new residential projects

Conduct pre-handover unit inspections and ensure workmanship meets handover standards

Prepare handover budget, manpower plan, relevant materials and reports

Handle general enquiries and complaints, defect rectification, and take follow-up actions

Liaise with internal and external parties to ensure all defect rectification works are conducted in a timely manner

Perform ad hoc assignments

Degree holder in Property Management, Real Estate, Building Services Engineer, Surveying or related disciplines

Minimum 5 years’ relevant experience in property management or handover services with at least 3 years’ in supervisory level

Proven experience in handover of new residential development preferred

Customer-oriented and a team player with a positive working attitude and high integrity

Proactive, detail-minded with good communication and interpersonal skills

Good negotiation and problem-solving skills Holder of valid

Construction Industry Safety Training Certificate is an advantage

Proficiency in written and spoken English and Cantonese and Mandarin

Candidate with less experience will be considered as Assistant Customer Service Manager

Immediately available is preferred