We are currently seeking an Operations Supervisor to join Pet Space Group Limited.

Whether you’re an experienced Veterinary Nurse, an operations tour de force, or an accounting mastermind, Pet Space Group is always looking for talented people to join our team.

We offer structured career development, competitive remuneration and the chance to work in some of the most interesting and diverse parts of the world.

As part of an established and highly regarded clinical team, you’ll bring functionality and support for the team to ensure our patients and clients receive the very best care whilst with us.

Main duties:

Operations Supervisor is important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to provide the best vital nursing care and client experience for the clients and patients.

Here's a snapshot of some of the key duties related to this role:

• To ensure the daily operations are running smoothly

• Oversee the Profit & Loss of the hospital & achieve monthly target

• Set-up, Review & update all related SOP / Checklist

• Manage staff by assigning and delegating tasks as needed & new staff training • Be transparent to share company information & direction to your teammates • Perform annual employee reviews and provide constructive feedback on their performance to help them meet professional goals

• Handle all hospital administration tasks

• To provide the highest standards of patients care and provide pet owners educational resources and information on how best to care for animals in general, for specific conditions, and after various procedures

• Design and implement business strategies to help the clinic meet organizational goals

• To ensure the stock efficiency & Lab Machine are in good condition

• To maintain the clinic clean, ability to operate the diagnostic equipment, and management of surgical equipment.

• Make sure accurate records and logs are kept

• Complying with hospital standards, rules, regulations, and policies. Professional Leadership

• Provide Line management responsibility for all components within designated Services, undertaking recruitment, appraisal, disciplinary, grievance etc, as required

• Direct, lead and motivate the teams to ensure a high standard of professionalism, efficiency, effectiveness and innovation in the delivery of the patient care

• Contribute to the development and delivery of Clinical Leadership at organizational and strategic level and actively support the development of clinical leadership skills across all disciplines

• Business Management skills and experience is required

• Diploma and Degree holders are welcome

• Experience as a Veterinary Nurse or similar position working with animals is a plus

• Minimal 2 years prior experience working with management skills in a clinical or healthcare setting

• Exceptional written and verbal communication skills in English, Cantonese and Mandarin

• Analytical thinking skills and the ability to exercise sound judgement when making decisions

• Must be customer service oriented and prepared to liaise with patients, their families and other care providers

• Comfortable being around animals (cats, dogs etc.)

• Extremely organized and detail oriented

• Ability to delegate tasks as needed

• Patient and caring personality

• Flexible on working at different district