Senior Customer Service Officer, Insurance | Employee Benefit Client Support
深水埗區
月薪 HK$17,000 -HK$20,000
2026年4月27日
歡迎大專生
- Build Expertise in Employee Benefits (EB)
- Strong Benefits Package & Clear Career Progression
- Join a Leading Customer Experience & BPO Provider
職責描述
Your role:
Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
Work closely with internal and external parties to ensure timely and professional service to customers Handle and resolve the problem cases independently
Perform any ad hoc tasks as assigned
Requirements:
HKCEE / DSE or above in any disciplines
IIQE Paper 1 & 3 required
Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
Shift duty is required
We Offer:
Performance bonus
Medical and dental insurance coverage
Structured training programme
Clear and excellent career path
Birthday Leave
Staff Discount
About HKT Teleservices
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Website: https://www.hktteleservices.com/
僱用形式 ： 全職
上班模式 ： 辦公室或指定地點工作
工作地點 ： 深水埗區
工作時間 ： Mon-Sun (including Holiday), 8am - 12am (8 hours shift)
工作性質 ： 零售 / 銷售 / 客戶服務
入職要求
Requirements:
HKCEE / DSE or above in any disciplines
IIQE Paper 1 & 3 required
Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
Shift duty is required
待遇及福利
薪金 ： 月薪 HK$17,000 -HK$20,000
關鍵字
insurance Customer Service 簡易特快應徵 Express job application HKT Services Limited Employee Benefit call center
標籤
#Leading Customer Experience #Strong Benefits Package #Clear Career Progression #Build Expertise in Employee Benefits (EB)
關於我們
香港電訊是科技、媒體及電訊的領導者，扎根香港逾150年。香港電訊作為真正的5G 網絡營運商，為企業及大眾接通本地和全球。我們的全方位企業應用方案，成為企業進行數碼轉型的不二之選。與此同時，我們全面的網絡及智能生活服務組合，豐富大眾日常生活，並滿足他們對工作、娛樂、教育、健康，以至可持續低碳生活的各種需要。連同我們支援數碼經濟發展及協助香港作為國際金融中心連繫世界的數碼企業業務，香港電訊致力為智慧城市發展作出貢獻，以科技成就未來。
香港電訊信託與香港電訊有限公司的股份合訂單位在香港聯合交易所有限公司上市（代號：6823）。
香港電訊為盈科拓展集團旗下成員。盈科拓展集團獲《福布斯》評選為「2023全球最佳僱主」之一。
香港電訊有限公司是一家於開曼群島註冊成立的有限公司。
系統參考編號 ： J000101100516
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