Answering incoming calls and WhatsApp enquiries from customers and cross-selling with various requests such as mobile and 1O1O Home services, golf bookings, dining reservations, travel recommendations, etc.

Ensuring a pleasant customer experience by providing accurate and timely information

Logging all customer enquiries in the system in a clear and concise manner and following up on any outstanding issues or enquiries within the agreed upon timeframes

Escalating complex or unresolved issues to team lead or management promptly

Providing insights on customer feedback

Supporting in ad-hoc duties assignments when needed

Good communication skill, can do-attitude, positive thinking

Highly motivated and able to work independently with strong sense of responsibility

Adaptable for flexible work schedules

Fluency in Cantonese, Mandarin and English

Immediate available is highly preferred

Office Location: Shatin (near City One / Shek Mun Station)