Responsibilities :

• Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit to the clinic from them

• Give appointments to patients who want to see the vet and inform the vet of their arrival

• Process patients’ files, and explain the clinic’s policies to them

• Ensure that stationery needed for the smooth operation of the reception desk are always available

• Ensure that the clinic is opened at the appropriate time directed by the vet and supervise cleaning of the clinic to create a clean and healthy environment

• Direct patients to specific locations where they’ll be attended to and guide them through the clinic’s procedures

• Ensure that patient data are accurate and are updated from time to time

• Check stock of equipment and inform management of shortages

• Collect revenue by recording financial information; collect charges for services; and record third party claims

• Understand insurance packages and make necessary documents available to insurance agents when the need arises

• Inform patients when test results have been confirmed.

• Proven experience as a receptionist or similar position working with animals is a plus

• Experience in an administrative & customer service role is a plus

• Current or former pet ownership is an advantage

• Excellent communication skills

• Patient and caring personality

• Ability to follow instructions properly

• Comfortable being around animals (cats, dogs, birds, reptiles etc.)

• Availability to occasionally work in emergencies

• High school diploma; a certificate from a Veterinary Assistant program is a plus

• Can speak Cantonese, English & Mandarin is an advantage

• Proficient in MS Office (e.g. Excel and Word)