Executive Summary

A newly created role offering regional exposure and long-term stability within a globally established, publicly listed organization.

• Global Scale: USD $6B revenue, 40,000+ employees, operations across North America, Europe, and APAC

• Stability: 30+ years of presence; headquarters in Hong Kong; listed on the Hang Seng Index

• Rewards: Guaranteed double pay, comprehensive training, and a high-caliber APAC IT team

• Grade A office – 5-day work week – 5 minutes from MTR

• Reporting Line: IT Director (IT Network and Systems team)

• Business Travel: Yes – monthly to China, quarterly to other APAC regions

Major Responsibilities

• Design, implement, support, and troubleshoot all network infrastructure matters, including wired/wireless networks, IT/OT environments, cabling, computer rooms, and hub rooms for facilities.

• Ensure timely expansion of IT infrastructure in line with the Company’s construction and operational project plans.

• Manage information and documentation related to the layout, installation, configuration, maintenance, and recovery of IT/network/communication equipment during construction, commissioning, and operations.

• Maintain CMDB, inventory control, and asset control for all devices. Perform periodic network assessments and network/systems security audits.

• Manage technical vendors, contractors, and infrastructure consultants; plan and implement service SLAs for IT infrastructure.

• Process and handle tickets and service requests promptly, including escalations from entry-level and support teams.

• Manage critical projects, including cost, timeline, and communication.

  
  
  

• Bachelor’s degree in computer science, Information Technology, or equivalent.

• Minimum 3–5 years of relevant experience.

• Networking Protocols & Technologies: VLAN (802.1Q), VXLAN, STP, MSTP, BGP, OSPF, EIGRP, DMVPN, GTM, MPLS, SD-WAN, LTM, routing redistribution, 802.1X, LDAP, SDN

• Hardware & Infrastructure: Routers, switches, firewalls, DNS, DHCP, 802.11ax/g, Wi-Fi controllers

• Facility & Physical Systems: CCTV, cabling systems, UPS, FM200, computer room cooling

• Documentation Tools: Visio, Draw.io for network diagramming

• Ability to collaborate effectively with all levels of staff inside and outside of IT, as well as external stakeholders.

• Customer service mindset.

• Team player with excellent interpersonal, communication, and organizational skills.

• Demonstrated ability to learn new technologies quickly.

• Fluent in English, Mandarin, and Cantonese.