Customer Officer - Digital CS (Shatin)
Shatin Area
Negotiable
4th May 2026
- Handle customers’ inquiries via multi digital channels
- 14 Days of Annual Leave and Group Medical Scheme
- Identify opportunities to promote product and service
Job description
To handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
To identify opportunities to sell or retain customers during interactions
To follow pre-set procedures and workflows to complete tasks in a timely manner
To adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
To proactively learn and stay updated with the latest knowledge related to the job responsibilities
To perform ad hoc duties as assigned
Employment types : Full-time
Working mode : Office or designated location
Work location : Shatin Area
Job work schedule : Shift duty within 08:00-00:00 (8 - 9 working hours per day)
Job type : Retail / Sales / Customer Service
Requirements
HKCEE / DSE graduate or above
Typing speed of at least 30 words per minute in both English and Chinese
Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
Clear voice with a friendly and helpful tone
Customer-focused, proactive, and eager to help and sell products/services
Knowledge on mobile products and services is an advantage
Knowledge of common PC software applications
Minimum education level : Form 5
Salary and benefits
Salary : Negotiable / Bank Transaction
Benefits : Birthday Leave Paid sick leave Medical insurance / allowance Performance bonus Flexible working hours Dental Insurance / Allowance Job training Annual leave (over and above statutory requirements) Bank holidays Good promotion prospects
Enquire and submit job applications
Contact person : HR
Apply Methods :
Contact for Enquiries: WhatsApp 6392 5242
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at HKTHRTAMassRecruit@pccw.com.
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.
Keywords
Customer Service HKT Services Limited
About Us
香港電訊是科技、媒體及電訊的領導者，扎根香港逾150年。香港電訊作為真正的5G 網絡營運商，為企業及大眾接通本地和全球。我們的全方位企業應用方案，成為企業進行數碼轉型的不二之選。與此同時，我們全面的網絡及智能生活服務組合，豐富大眾日常生活，並滿足他們對工作、娛樂、教育、健康，以至可持續低碳生活的各種需要。連同我們支援數碼經濟發展及協助香港作為國際金融中心連繫世界的數碼企業業務，香港電訊致力為智慧城市發展作出貢獻，以科技成就未來。
香港電訊信託與香港電訊有限公司的股份合訂單位在香港聯合交易所有限公司上市（代號：6823）。
香港電訊為盈科拓展集團旗下成員。盈科拓展集團獲《福布斯》評選為「2023全球最佳僱主」之一。
香港電訊有限公司是一家於開曼群島註冊成立的有限公司。
System reference no. : J000102005177
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