Customer Officer, Japanese / Korean Speaking (Night Shift)
Shatin Area
Negotiable
29th Apr 2026
Job description
Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
Ensuring a pleasant customer experience by providing accurate and timely information
Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
Escalating complex or unresolved issues to team lead or management promptly
Assist in ad-hoc duties assignments when needed
Shift duty within 14:00 - 00:00 (with shift allowance, subject to terms and conditions)
Office Location: Shatin (near City One / Shek Mun Station
Employment types : Full-time
Working mode : Office or designated location
Work location : Shatin Area
Job work schedule : 14:00 - 00:00
Job type : Retail / Sales / Customer Service
Requirements
HKCEE / DSE graduated or above
N2 level or above in Japanese in both written and spoken / TOPIK level 4 or above in Korean
Energetic, cheerful, and outgoing personality
Can do attitude, proactive and attention to detail with good interpersonal and communications skills
Demonstrated confidence to present ideas to individual or groups effectively
Fluency in Cantonese, English and Mandarin
Immediate availability is highly preferred
Minimum education level : Form 5
Salary and benefits
Salary : Negotiable / Bank Transaction
Benefits : Birthday Leave Paid sick leave Medical insurance / allowance Performance bonus Flexible working hours Dental Insurance / Allowance Job training Annual leave (over and above statutory requirements) Bank holidays
Enquire and submit job applications
Contact person : HR
Apply Methods :
Contact for Enquiries · WhatsApp 6392 5242
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary by email at HKTHRTAMassRecruit@pccw.com.
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.
Keywords
Customer Service Customer Service Officer HKT Services Limited
About Us
香港電訊是科技、媒體及電訊的領導者，扎根香港逾150年。香港電訊作為真正的5G 網絡營運商，為企業及大眾接通本地和全球。我們的全方位企業應用方案，成為企業進行數碼轉型的不二之選。與此同時，我們全面的網絡及智能生活服務組合，豐富大眾日常生活，並滿足他們對工作、娛樂、教育、健康，以至可持續低碳生活的各種需要。連同我們支援數碼經濟發展及協助香港作為國際金融中心連繫世界的數碼企業業務，香港電訊致力為智慧城市發展作出貢獻，以科技成就未來。
香港電訊信託與香港電訊有限公司的股份合訂單位在香港聯合交易所有限公司上市（代號：6823）。
香港電訊為盈科拓展集團旗下成員。盈科拓展集團獲《福布斯》評選為「2023全球最佳僱主」之一。
香港電訊有限公司是一家於開曼群島註冊成立的有限公司。
System reference no. : J000101600155
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