Duties and Responsibilities Direct to report to On-site Security Manager Supervision of Security Operation Center personnel and ensure team adherence to client’s global/regional security standards and requirements for all duties. Drive team performance through motivation and routine training. Assist with drafting and annual review of Standard Operating Procedure. Coordinate security system operations, equipment repair and maintenance with Physical and Technical Security teams. Monitor regional safety risks (i.e. severe weather) and communicate timely updates to stakeholders and Line of Businesses as per SOP. Assign adhoc/routine duties to team members and ensure proper planning of deployment roster. Operate and monitor various security systems including access control, duress alarms, video surveillance and intrusion detection etc. Respond to system alarms with appropriate investigation, follow-up, documentation and reporting. Provide remote support to users, including access rights application and configuration. Manage enterprise access card production and administration. Motivate and guide the team to achieve common goals in line with client’s requirements. Maintain accurate records and provide routine updates to line managers.

Requirement Minimum 3 years of relevant experience in sizable organization; financial institutions, data centers, or critical infrastructure is preferred. Proven record of problem-solving and team leadership capabilities. Possess sound knowledge of security and operational concepts (prior knowledge of G4S AMAG, IP solution, Verint CCTV system, Visitor Management System and constructional and electronic diagrams reading will be viewed favorably). Familiar with computer, technical platforms and security systems/applications. Excellent communication skills (face-to-face and via phone) for engaging with diverse stakeholders. Comfortable with drafting and reviewing policies/procedures. Positive, can-do attitude and openness to new challenges. Good command of written and spoken Cantonese, English, and Mandarin.